Frequently Asked Questions
Q: Can I receive e-mail through Superior
A: Yes. We can set up accounts that are accessible through the web at http://www.superiorinet.net or through many popular e-mail clients. You may use either the POP3 or IMAP protocols (or both!)
Q: I'm moving soon. Can I take my
Superior iNET with me?
A: That depends on the circumstances. First, in order to take your service with you, you must be moving to a home in our coverage area. Second, our Technician will need to come to your current residence and remove our equipment, then travel to your new residence and do a site survey. If all is well and we can receive a good signal, our Technician will hook up your service at your new home for our standard install fee of $ 99.99 (plus tax).
Q: What is included in the "Standard Installation"?
A: We begin with a site survey to determine if you can successfully receive our signal. If not, there is no charge, if so, our Technician will install an antenna on a tower or the roof of you home. We include 50' of CAT5 cable to extend the signal into your home, and will connect and configure one computer or one router.
Additional brackets or cabling may be required, and if so, you will be charged for those items using ERC's standard price level. If you do not have a router, we can provide one to you, again, at ERC's standard price level.
Q: I already have a Superior iNET account and would like to add access in my barn, machine shed, business downtown, second home, etc. Can I receive a discount on the second account?
A: Yes. We will waive the standard install fee for the second and subsequent installations. Standard monthly fees will apply.
Q: My computer cannot see the Internet! What do I do now?
A: First, understand that more cases than not, the solution is simple and is probably not anything that you did wrong. And, more importantly, we can fix it.
First, if you are using a browser (Internet Explorer, Mozilla, Firefox, Opera, Safari, etc.) to attempt to access the Internet, close that program completely and restart it. Now try to go to a web site again.
If that did not clear up the problem, try a restart of your computer and any attached router or switch. Start by shutting down your computer. Then pull the power to any router or switch that is between your computer and our radio. Count to five, then reconnect the router and/or switch and restart your computer. Try to get on the Internet.
If that did not fix the problem, take a moment to think if you have added a new program, modified a program, or made a change to your computer or computer room. Did you rearrange furniture? Add a new anti-virus program? Then give us a call and let us know the steps that you have taken, and the changes, if any, that were made to the computer/router/switch/room/etc. We'll do our best to fix the problem over the phone, first by verifying that the radio is functioning properly, then by troubleshooting with you.
Finally, if a phone call cannot solve the problem, we'll dispatch our Technician to your home.
Q: What are the best DNS Servers to use?
A: This varies depending on overall Internet load and the sites that you visit. A handy tool to evaluate DNS Servers is Google's namebench (http://code.google.com/p/namebench/).